• (787) 645-2282
  • (787) 643-6116
  • info@sadurnismith.com
  • Hato Rey, Puerto Rico

Privacy Policy

Last Updated: April 30, 2025

Introduction

Welcome to the Sadurní & Smith Realty Group website ( sadurnismith.com ). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website. It also outlines your rights regarding your personal data. By using our site, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use the site.

This policy complies with applicable Puerto Rico and United States data privacy laws, ensuring transparency about our data practices and respecting user rights. If you have any questions or concerns about our Privacy Policy, please contact us using the information in the Contact Us section below.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as some information automatically when you use our site.

  • Personal Information You Provide: When you register on our site or fill out forms, we may ask for certain personal details. This includes your full name, email address, and phone number. For example, you might provide these details to sign up for property listing notifications or to contact us for real estate services. We only collect personal information that you choose to give us.

     

  • Automatically Collected Information: Like many websites, we use cookies and similar tracking technologies to collect certain information automatically when you visit our site. This may include your device’s IP address, browser type, operating system, referring URLs, and browsing behavior on our site (such as pages viewed and links clicked). This information helps us understand how visitors use our website and enables us to improve the user experience.

     

  • Cookies and Tracking Technologies: Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. Our site uses:

     

    • Essential Cookies: to enable core site functionality (for example, to keep you logged in or remember your preferences).

       

    • Analytics/Performance Cookies: to collect information about how visitors use our site (e.g., which pages are visited most often), so we can improve our services.

       

    • Functional Cookies: to enhance site functionality and personalization, such as remembering your preferences.

       

    • We may also use similar technologies like web beacons or pixel tags for the purposes stated above. For more details on cookies, see Cookies and Tracking Technologies below.

       

You can choose not to provide personal information (for instance, by not filling out a registration form), but note that certain features of the site (such as receiving listing updates or contacting us through the site) may not be available if personal information is not provided.

How We Use Your Information

We use the collected information for the following purposes:

  • Providing and Improving Services: We use your personal information to provide the services you request. For example, if you register to receive property listing notifications or updates, we will use your name, email and phone number to send you those communications. We may also use your information to personalize your experience on our site, such as showing relevant properties or remembering your preferences.

     

  • Communications: We may use your email or phone number to respond to inquiries you submit through our Contact Us form or other forms on the site. If you register on the site, we might send you administrative emails (e.g., to confirm your registration or notify you of changes to our services or policies). We may also send you newsletters or marketing communications about our real estate services only if you have opted in to receive them. You can opt out of these communications at any time (see Your Rights and Choices below).

     

  • Site Analytics and Improvements: Automatically collected data (like cookies and usage information) is used to analyze trends, administer and maintain the website, and gather aggregate demographic information about our user base. This helps us understand which parts of our site are of most interest and improve the website’s content, layout, and functionality.

     

  • Security and Fraud Prevention: We may use information (including IP addresses and other technical data) to monitor and protect the security of our website, our users, and our business. This includes detecting, preventing, and addressing technical issues or any fraudulent or malicious activity.

     

  • Legal Compliance: We may use or disclose your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. For example, we may retain and use certain data to comply with tax, accounting, or reporting requirements, or to respond to a subpoena or court order (see Data Sharing below for more on this).

     

We will not use your personal information for any purpose that is incompatible with the purposes outlined in this Privacy Policy, unless we obtain your consent. Specifically, we do not use your personal data for unsolicited marketing by third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about visitors and visits to our site. Here is how we use these technologies and how you can control them:

  • Types of Cookies We Use:

     

    • Essential Cookies: These cookies are necessary for the website to function. They allow you to navigate the site and use features like registration or login securely. Without these cookies, certain services on our site cannot be provided.

       

    • Analytics and Performance Cookies: We use these to understand how users arrive at our site and how they interact with it. For example, we might use Google Analytics or similar tools that use cookies to collect anonymized information about usage patterns (such as which pages you visit, how long you stay, and how you found our site). This information helps us improve site performance and design.

       

    • Functional Cookies: These cookies remember your preferences and settings to make your experience more convenient. For example, they might remember your preferred language or the types of properties you last searched for, so we can show you relevant content when you return.

       

    • Third-Party Cookies: In some cases, third-party services integrated into our site (such as the iHomeFinder real estate listing tool or social media sharing features) may set their own cookies. These cookies are controlled by the third parties (like iHomeFinder or social networks) and are typically used to enable their services or track their performance. For example, if you use our integrated property search or sign up for listing alerts, iHomeFinder may use cookies to remember your session or preferences within those tools. We do not control the use of these third-party cookies, though we do not allow third parties to use them for anything other than providing their services on our site.

       

  • Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may also delete cookies stored on your device through your browser settings. Please note: If you disable or delete cookies, some features of our site (especially login or preference features) might not function properly.

     

  • Do Not Track Signals: Some browsers have a “Do Not Track” feature that lets you tell websites you do not want to have your online activities tracked. At this time, our site does not respond to Do Not Track signals in a different or special way. We treat all users’ information in accordance with this Privacy Policy, regardless of any Do Not Track signal.

     

By using our site, you consent to the use of cookies and similar technologies as described above. You can always adjust your cookie preferences through your browser settings. For more information on cookies, you may visit allaboutcookies.org (an informational site not affiliated with us).

Data Sharing and Disclosure

We understand the importance of keeping your personal information private. We do not sell or rent your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

  • Service Providers (Including CRM Integration): We may share your personal information with trusted third-party service providers who help us operate our website and provide our services. For example, our site integrates with a customer relationship management platform called iHomeFinder (a real estate CRM) to manage property listings, user registrations, and inquiries. If you register on our site or request property updates, your name, email, and any other information you submit may be processed and stored in the iHomeFinder system on our behalf. iHomeFinder is contractually obligated to protect your information and use it only for our internal purposes (such as organizing inquiries and sending you the listings you signed up for). They are not permitted to use your data for their own marketing or share it with other third parties. Additionally, we might use other providers for website hosting, email delivery, or analytics – in all cases, these providers only get the information necessary to perform their specific services, and they are bound by confidentiality and data protection agreements.

     

  • Within Sadurní & Smith Realty Group: If our company has multiple team members or entities, your information may be shared internally among authorized personnel who need it to provide services to you (for example, among our realtors or customer support staff). All such staff are required to keep your information confidential and use it only for the purposes explained in this policy.

     

  • Legal Requirements and Protection: We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with a legal obligation, such as a subpoena, court order, or other legal process; (b) protect and defend the rights or property of Sadurní & Smith Realty Group, our customers, or others; (c) prevent or investigate possible wrongdoing in connection with the website or our services; or (d) act in urgent circumstances to protect the personal safety of users of the site or the public.

     

  • Business Transfers: In the unlikely event that Sadurní & Smith Realty Group undergoes a business transaction such as a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will ensure any successor entity honors the terms of this Privacy Policy with respect to your personal information. If such a transfer is subject to additional legal requirements, we will comply with those requirements.

     

  • With Your Consent: Apart from the cases above, we will only share your personal information with third parties if you give us your explicit consent to do so. For instance, if you ask us to connect you with a third-party service or partner, we would share your information only with your authorization.

     

No Selling of Personal Data: We want to reassure you that we do not sell your personal information to data brokers or third parties for monetary gain or for their independent marketing purposes. We also do not share your personal information with third parties for their own advertising or marketing, except as you may expressly direct (for example, if you request to be referred to a mortgage broker or similar, and even then we would only do so with your permission).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This means:

  • Account and Inquiry Information: If you register an account on our site or submit an inquiry (such as asking for more information on a property or signing up for listing notifications), we will keep the personal information you provided for as long as your account is active or as needed to provide you with services. For example, if you sign up for listing alerts, we will retain your contact information to continue sending you those alerts until you unsubscribe or request deletion. If you simply make a one-time inquiry, we will retain the information long enough to respond to your inquiry and follow up, and then according to our routine retention schedule.

     

  • Business Operations: We may retain certain data for legitimate business purposes or as required by law. This includes maintaining records of transactions or communications (e.g., emails or contact form submissions) for recordkeeping or legal compliance. For example, we may need to keep certain communications to demonstrate compliance with real estate regulations or to resolve any disputes.

     

  • Legal Requirements: We will retain and use personal information as necessary to comply with our legal obligations. For instance, if applicable laws require us to keep certain data (such as transaction records) for a set period, we will abide by those requirements. We may also retain data as needed for resolving disputes or enforcing our agreements.

     

  • Deletion or Anonymization: When we no longer have a legitimate need to retain your personal information, we will securely delete it or anonymize it so that it can no longer be associated with you. If deletion or anonymization is not immediately feasible (for example, because the data is stored in backup archives), we will securely store the data and isolate it from further use until deletion is possible.

     

In summary, we do not keep your personal data indefinitely. We strive to retain information for only as long as it is truly needed and to delete it safely thereafter. If you have questions about our data retention practices for specific types of information, you can contact us for more details.

Your Rights and Choices

We believe in being transparent about your information and giving you control. Depending on where you live and the applicable laws, you may have some or all of the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide you with a summary of the data we have about you, and details on how we use it, upon request.

     

  • Right to Correct: If any of your information is inaccurate or outdated, you have the right to request that we correct or update it. You can also update some of your information by logging into your account on our website (if you have one) and making changes directly.

     

  • Right to Delete: You can ask us to delete your personal information. For example, if you registered on our site and you no longer want us to have your data, you can request that we remove it. We will honor deletion requests unless we are required to keep certain data by law or for legitimate business purposes (in which case we will inform you). If you request deletion, note that we may retain a minimal amount of information to record your request and avoid re-contacting you in the future, or as needed for legal compliance.

     

  • Right to Withdraw Consent: If we are processing your personal information based on your consent (for instance, if you opted in to receive marketing emails), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect processing of your data under other legal grounds (for example, retaining information for legal compliance).

     

  • Right to Opt Out of Communications: If you no longer wish to receive our newsletter or marketing emails, you can opt out at any time. Every marketing email we send will include an “unsubscribe” link at the bottom. You can click that link to stop receiving those types of emails from us. Alternatively, you can contact us at info@sadurnismith.com and request to be removed from our mailing list. Please note that even if you opt out of marketing messages, we may still send you transactional or administrative communications (such as responses to your inquiries or notifications related to your use of our site).

     

  • Right to Non-Discrimination: We will never discriminate against you or deny you any service for exercising any of your privacy rights. Whether you choose to exercise your rights or not, you will receive the same quality of service from us.

     

  • California Privacy Rights: If you are a California resident, state law may provide you with additional rights regarding your personal information. In particular, under the California Consumer Privacy Act (CCPA), California residents have the right to request information about what categories of personal data we collect and for what purposes, to request that we delete their personal data, and to opt out of any “sale” of personal data (as defined by CCPA). As noted above, we do not sell personal information. If you are a California resident and would like to exercise any rights under CCPA, you can contact us as described below. We will take reasonable steps to verify your identity before fulfilling such requests.

     

  • European Privacy Rights: Our services are primarily intended for users in the United States (including Puerto Rico). However, if you are using our site from the European Union or another region with data protection laws, you may have additional rights under those laws (such as the GDPR). These can include the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority. If those laws apply and you wish to exercise your rights, please contact us and we will accommodate you to the extent required by applicable law.

     

Exercising Your Rights: To exercise any of your rights described above, please contact us using the information in the Contact Us section. Provide enough information for us to verify your identity (we may ask for certain details to confirm we are interacting with the correct person) and describe your request clearly. We will respond to your request within the timeframe required by law (if applicable) or otherwise within a reasonable time.

Your Choices: In addition to formal rights, you have various choices about how your information is used:

  • You may choose not to provide certain personal information (however, this might limit your ability to use some features of our site, as noted earlier).

     

  • You can disable cookies or adjust tracking preferences as described in the Cookies and Tracking Technologies section.

     

  • You can unsubscribe from marketing communications as described above.

     

  • If at any time you have questions about your privacy or want to know more about how your information is handled, you can reach out to us and we’ll be happy to help.

     

Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure Data Transfer: Our website uses encryption protocols (such as SSL/TLS) to secure data transmitted between your browser and our site. You can verify this by looking for the “https” in our website URL and the padlock icon in your browser’s address bar, indicating a secure connection.

     

  • Access Controls: Personal information collected through our site is stored in secure environments. We limit access to personal data to authorized personnel who need it to perform their job duties. Those individuals are bound by confidentiality obligations.

     

  • Firewalls and Network Security: We use firewall protection and monitor our systems for possible vulnerabilities and attacks. Our hosting providers employ security best practices to safeguard the servers where data is stored.

     

  • Employee and Contractor Obligations: All members of Sadurní & Smith Realty Group (and any third-party service providers we use) who have access to personal information are required to keep it confidential and adhere to this Privacy Policy and our internal security guidelines.

     

  • Ongoing Efforts: We regularly review and update our security practices to address new threats and changes in technology. This includes patching software, backing up data, and conducting security training.

     

Despite our efforts, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You also play a role in protecting your information. We encourage you to use a strong, unique password for any account you may create on our site and to log out of your account and close your browser when you are done using the site (especially when on a shared or public device).

If you have reason to believe that your interaction with our site or your personal information is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately so that we can investigate and address the issue.

Children’s Privacy

Protecting the privacy of young children is especially important. Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If you are under 13, please do not provide any personal information on this site or use our registration features. If we discover that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records.

Parents or guardians who believe that we might have any information from or about a child under 13 may contact us (see Contact Us below) to request removal of that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will:

  • Post the updated Privacy Policy on this page with a new “Last Updated” date at the top.

     

  • If the changes are significant, we may also provide a more prominent notice (such as adding a statement on our homepage or sending you an email notification if appropriate and if we have your email on file).

     

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of the website after any changes to this policy constitutes your acceptance of the updated terms.

If we make changes that materially affect how we handle personal data previously collected from you, we will seek your consent for those new practices where required by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us. We are here to help and will respond as promptly as possible.

Contact Information:

  • Email: info@sadurnismith.com

     

  • Phone: (787) 645-2282 or (787) 643-6116

     

  • Mailing Address:
     Sadurní & Smith Realty Group
     Calle Luis González #5, Suite 502
     Hato Rey, PR 00918
     United States

     

You may contact us for reasons such as: to ask questions about our privacy practices, to request access to or correction of your personal data, to opt out of certain services or communications, or to file a complaint about how your information is handled. We value your privacy and will do our best to address your requests and concerns.

Thank you for trusting Sadurní & Smith Realty Group with your real estate needs. We are committed to protecting your privacy and providing a safe and secure user experience on our website.

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